7u77's Privacy Policy

Introduction and Scope

This privacy policy applies to all services, websites, and mobile applications of the 7u77 platform. It takes effect when you open an account on 7u77, use our services, or contact us in any way.

The purpose of this policy is to inform you with full transparency about what information we collect, why we collect it, and how it is used and kept secure. Details about all 7u77 operations can be found on our About Us page.

By continuing to use this website or app, you are considered to have accepted the terms of this privacy policy. Please read our Terms and Conditions for the overall terms of service.

What Information We Collect

Running the 7u77 platform requires collecting various types of information. This information falls into two main categories: information provided voluntarily by the user, and information collected automatically.

Personal Identification Information

The following information is collected during account registration and identity verification:

• Full name, date of birth, and national identity card details
• Email address and mobile number
• Current address
• User's preferred language and communication method

Financial Transaction Information

Financial information is processed during deposits and withdrawals. 7u77 accepts payments via bKash, Nagad, and Rocket. Only the transaction details necessary for payment processing are recorded — full financial account details are not stored.

Automatically Collected Information

When you use our platform, the following technical information is collected automatically:

• IP address and device type and identifier
• Browser type and version
• Time spent on the platform and list of pages visited
• Data collected through cookies and similar tracking technologies
• Gaming activity and betting history

Purpose of Using Information

7u77 uses collected information only for specific and legitimate purposes. Information is not used beyond those stated purposes.

Service Delivery and Operations

• Creating, verifying, and ensuring secure login for accounts
• Processing deposit and withdrawal transactions
• Providing bonuses, cashback, and VIP benefits
• Maintaining gaming history and account balance records
• Resolving technical issues and improving service quality

Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Monitoring suspicious transactions
• Verifying identity to ensure account security
• Keeping the platform's technical infrastructure secure

Customer Support and Communication

• Providing support via live chat and email
• Sending important account-related notifications
• Informing you about promotional offers and special deals (with your consent)

Responsible Gaming

7u77 monitors users' gaming behaviour to ensure no one falls into harmful patterns. This monitoring data is used as part of following the responsible gaming guidelines.

Information Sharing and Third Parties

7u77 never sells or rents your personal information. However, in specific circumstances, limited information may be shared with trusted third parties.

Service Providers

We use specialist companies for payment processing, identity verification, technical infrastructure, and customer support. These companies receive only the information needed for their assigned tasks and process it under our instructions.

Game Providers

Software from various game studios — including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe — runs on the 7u77 platform. These companies may process limited technical data to deliver gameplay.

Legal Obligations

If disclosure of information is legally required due to a directive from a competent authority or a court order, 7u77 is obliged to comply. In such cases, we will try to notify you in advance as far as possible.

Business Restructuring

In the event of a merger, acquisition, or other structural change to the business, user information may be transferred to the new entity involved, but the terms of this policy will continue to apply.

Methods of Data Protection

7u77 uses industry-standard technical and administrative measures to keep your information secure.

Technical Safeguards

• All data transmissions secured through SSL encryption
• OTP verification system for account access
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems
• Password hashing and encrypted database storage

Administrative Safeguards

• Staff access to information limited by role and responsibility
• Regular staff training on data protection
• Data protection agreements with third parties are mandatory
• A defined response plan for data breach incidents

Every effort is made to protect your information. However, no one can guarantee complete security when transmitting data over the internet. Users must also stay careful to keep their account password private and avoid logging in on unfamiliar devices.

Cookies and Tracking Technologies

The 7u77 platform uses cookies and similar technologies that help improve your browsing experience and ensure the functionality of our services.

Essential Cookies

These cookies are necessary for the core functions of the platform. They are used to maintain login sessions, verify security tokens, and save language preferences. Disabling these cookies will prevent the platform from working properly.

Functional Cookies

These cookies are used to remember your preferences, settings, and past usage patterns, making your experience more convenient on future visits.

Analytics Cookies

Analytics data is collected to understand how effective the platform's pages are, where users spend more time, and where technical issues exist. This data is analysed in aggregate — not at the individual level.

Cookie Controls

You can manage or delete cookies through your browser settings. Keep in mind that disabling essential cookies may cause some important platform features to stop working.

Data Retention Period

7u77 retains collected information only for as long as it is needed. The retention period depends on the type of information and its purpose.

While the Account Is Active

While your account is active, all information necessary for providing services is retained. This includes identity information, transaction history, and gaming activity.

After the Account Is Closed

Even after an account is closed or deactivated, some information is retained for a set period. Financial transaction records are kept for longer to meet legal requirements. Some information is also retained for a defined period for fraud prevention and dispute resolution.

Deletion When No Longer Needed

Once the retention period ends, information is securely deleted or anonymised. This process is carried out on a regular basis.

Your Rights and Controls

7u77 respects users' rights regarding their information. You may exercise the rights listed below.

Right to Access and Correct Information

You have the right to see what information we hold about you and to request corrections if any information is inaccurate. This request can be made by email.

Right to Request Deletion

In certain circumstances, you may request deletion of your personal information. However, some information may need to be retained for a set period due to legal obligations or ongoing disputes.

Right to Opt Out of Promotional Communications

If you do not wish to receive promotional emails or messages, you can opt out at any time. This option will be noted in every promotional message, or you can change it by contacting the support team directly.

Right to Object to Data Processing

In some cases, you have the right to object to your information being used for a specific purpose. Whether the objection is accepted will be considered based on the circumstances.

To exercise these rights or if you have further questions, please visit our FAQ section or contact our support team directly.

Policy Changes and Updates

7u77 reserves the right to update this privacy policy when needed. Amendments may be made due to technical changes, expansion of services, or legal requirements.

For any significant changes, a notification will be sent to the registered email address and clearly noted on the website. Continued use of the platform after changes are made will be taken as acceptance of the new policy.

The date of each version is noted at the top of the page as "Last Updated". You are advised to review this policy regularly.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, our support team is always ready to help. 7u77 provides support in Bengali and English 24 hours a day, 7 days a week.